RA 9485, otherwise known as “Anti-Red Tape Act of 2007”, mandates all local government units to create their Citizens’ Charter. The Implementing Rules of RA 9485 define Citizens’ Charter as “an official document, a service standard, or a pledge, that communicates, in simple terms, information on the services provided by the government to its citizens. It describes the step-by-step procedure for availing a particular service, and the guaranteed performance level that they may expect for that service”.
Prior to the enactment of RA 9485, the City Government of Puerto Princesa under the leadership of City Mayor Edward S. Hagedorn, has already made its service standards or pledge as provided in its Quality Management System Manual in accordance with standards set by ISO 9000:2001. It has also its Performance Management System – Office Performance Management System (PMS-OPES) approved by the Civil Service Commission. The City Government of Puerto Princesa has established and maintained a quality management system to enhance customer satisfaction through effective application of the systems.
In compliance with RA 9485, this Citizens’ Charter is established to serve more than just a citizen’s guide in transacting with the City Government of Puerto Princesa but also as a pledge between the City Government of Puerto Princesa and its constituents.
 
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